THIS IS A PLACEMENT PAPER AS WELL AS PATTERN FOR INTERVIEW AT DELL (MOHALI) FOR TECHNICAL SUPPORT AS WELL AS CUSTOMER CARE POSITION
There are 5 round and all of them are elimination rounds so be careful!!!!
1.INTRODUCTION-This wil be a 15 minutes or 10 minutes round depending on the interviewer choice. the interviewer can ask you following questions:
a.Tel me something about yourself
if you have mentioned certain hobbies prepare some topics on those hobbies because they will ask you about them for example if you said during te interview that my hobbies is to read books…. then prepare central idea of that particular book which you read because they will definitely peep more into your hobbies.. etc
b.why did you leave your previous company (if you are working)
-in case you want to join technical support say “sir.i have an aptitude for computers. i always wanted to be in a technical support line.. it wil be a learning experience for me. so i left my old company” remember never give any bad point of your previous company to them… this may throw you out
c.why do you want to join dell?
a-Dell is a captive call centre. it is a brand name. it has excellent growth opportunities and i always want to join a company with which i can grow. besides that i have heard from my friends about great working environment of dell it wil be a great learning experience as well as privelage to join dell.
d.tel me about an experience with an irated customer.. if you have worked somewhere before
note-the following questions can be asked for people who want to apply for technical support positions BE CAREFUL!!!!
while giving technical interview dont mention technical things of which you do not have any technical knowledge. just dont try to act oversmart speak that much which you know
e.CAN YOU TELL ME CONFIGURATION OF YOUR COMPUTER? FOR TECH SUPPOT PEOPLE
f.WHY WE USE A HEAT SINK IN COMPUTER?
g.WHAT IS UPS (UNINTERRUPTABLE POWER SUPPLY)?
h.you should also be prepared with some knowledge about dell
i.what do you know about dell
ABOUT DELL
some big names, Michael DELL-the founder CEO AND CHAIRMEN of dell inc
ROMI MALHOTRA-director of dell india operations
dell is a trusted and diversified information technology supplier and partner in employing 65200 employess worldwide working toward selling a comprehensive portfolio of products and services to customers worldwide. Dell is recognized in Fortune magazine as America’s most admired company and no 3 globaly, designs, builds and delievers innovative, tailored systems that provide customers with exceptional value. Cmpany revenues for the last four quarters were $54.2 billion
Dell India Pvt Limited was incorporated in 1996. Dell’s direct operations in india started in the year 2000 from banglore. Ever since its launch in india, Dell India has been growing at a tremendous pace
2.GROUP DISCUSSION
In this round ur interview will be taken again by some other person for 15 or more minutes and you will be accessed on your confidence level in a group and always smile while giving the interview. the questions will be almost same as in the first round
NOTE-In both these rounds they check your ACCENT (it should be neutral no mother tongue influence in it {MTI}) AND also check your grammar skills